Sep 3, 2021: “Poor customer experience. We booked ahead for the Zipline Tour. We drove up 3 hours from Victoria for this. Upon arrival, we were informed that due to foggy conditions, the zipline tour has been modified from the full tour to a half tour, which wasn't the end of the world. We waited on their patio until our tour time was coming up, at which point a staff member came to inform us that they decided to completely cancel the tour on us. They refunded the entire amount, however did not offer anything else or an incentive to come back for the 6+ hours we wasted driving for nothing. We may consider updating the review if we hear back from them.” 0
Aug 29, 2021: “The 4 zipline tour was over 3 hours for less than 5 minutes of ziplining. We had a group of 9 (max 10) and at every line the guides have to set up and take down each individual trolley. You also have to carry your own 20 lb trolley in a backpack which was pretty heavy when you are standing around for so long - worse in the summer heat. I would not recommend taking kids since they also have to carry their own trolley. You also have to control the trolley's acceleration and braking and I found it hard to see the slow down points and the guides at the landing points. My friend's trolley got stuck on the 2nd line and she said it felt really slow on the first line. They ended up switching it out for the last 2 lines, but it sort of ruined the experience.
I've gone ziplining a few times before at Adrenaline and Wildplay which were great so I didnt know that carry your own trolley ziplining was even a thing. It is in the FAQ section on the webpage, so I should have done some more research before going. I definitely will in the future.
Our group was likely even slower than normal. Groups started ever hour and the group behind us caught up on the 2nd line where 2 people got stuck. It would be better if instead of taking on separate groups, they station a guide at the top and bottom of each line and have people continue to the next line once they finish rather than waiting around for the group. It would be even better if they kept the trolleys at the lines rather than requiring people to carry their own.” 1
Jul 27, 2021: “The trolleys that are used are heavy (20#, you carry them on your back between runs) and you spend so much time watching for landmarks to indicate slowing down and hand signals to stop that you can't enjoy the ride. The trolleys are also slow to attach and remove for each run, which makes the excursion very long. Being unattached from the line onto a small plastic stool is not very secure. I have enjoyed zip lining many times before and this was the worst. I cannot recommend the run. However, the guides were very nice!” 2