Sep 26, 2021: “Visited the Revelstoke Mountain resort to ride the Pipe Mountain Coaster. It was exciting, fun and thrilling - so many twists and turns. It was handy that you could control your speed (go fast or slow). Just let staff know this is your first time and you might be slow going down. Then they could time when the next person goes down after you. Staff were very friendly and knowledgeable. Ticket to the Pipe includes a unlimited ride to the lower gondola and this was good because it gave us an opportunity to look around the area. We were lucky as the weather was sunny and warm. Note - when you arrive - expect to wait to get your tickets printed out from Guest Services even if you pre-purchased. You can also purchased photos of you going down the Pipe. Highly recommended the ride to everyone!” 0
Sep 12, 2021: “Worst experience in my life at this resort especially the coaster and it’s staff. Bought single ride. Went up gondola stood 30 mins in-line . Coaster in front kept stopping on tracks , get to bottom told attended we want to go again as our ride was disrupted by slow rider in front. Attended say ok, we go up gondola, at top the attended says go back down n get ticket punched, which we were not told about. We go down and get new tickets. We come back up and staff purposely stop the gondola as we r 10’feet from top bc they know at 5 pm they close ride. It’s is 4:50 pm now. We wait as the only ppl on the gondola. I said I have asthma n can’t be closed in. After yelling I was calling 911 they start the ride. We get off, staff say sorry it’s closed bc of rain. The staff were laughing , made us feel so bad that I vowed we will never return to revelstoke again. We go back down again and complain to guest services , they said the staff is young and r not trained properly… they refund our money.
We waisted 3 hrs going up and down the gondola 5 times .. unacceptable, poor staff, no accountability, I need management to fire All coaster staff and re hire and re train. I and nor will any member of my circle will ever go back to Revelstoke again. Maybe our experience was because we are a coloured minority cpl. I have only one thing to say anyone wanting to go on this ride. Don’t go !!!!, don’t waist 3 to 4 hrs of ur time waiting,” 1
Sep 10, 2021: “The revelstoke camp that we stay was very clean.the staff was very courteous and friendly.the camp showers and amenities were very clean and the campsites were equipped with what we needed” 2